Contact us
Are you having a problem with your order or have a more specific request? We are available by email at [email protected]. You can also contact us on our Instagram account @adherashoes, as well as on our Facebook account!
We answer you between 9:00 a.m. and 5:00 p.m., Monday to Friday. We will get back to you within a few hours of receiving your request.
Delivery of my order
Two delivery methods are available to you.
• If you wish to be delivered directly to your home, the delivery costs are those mentioned at the time of payment of your order. With exceptions, these are 10€.
• You can also choose to be delivered to the relay point of your choice for an amount of 12 €. For these two delivery methods, the deadlines are the same.
• adhera shoes offers delivery costs for all orders sent to France for an amount greater than 200€.
• Once your order has been taken care of by our carriers, you will receive an email and a shipping confirmation text message.
• You can also consult your follow-up directly via your adherashoes account.
To do this, log into your account (at the top right of your screen), then click on “My orders”. Then simply select the command of your choice.
The delivery time is 3 to 5 working days on products in stock.
If you wish to modify your order, please contact our customer service as soon as possible at [email protected] or call us at 04 92 47 24 34.
If you wish to add new products, you will then have to place a new order.
Pour modifier votre adresse de livraison, plusieurs options s’offrent à vous. Si vous souhaitez modifier votre adresse de livraison avant de valider votre achat :
Sur votre page de confirmation de commande.
Dans votre espace client.
Si la commande est déjà prise en charge par l’entrepôt, nous ne serons plus en mesure de la modifier. N’hésitez pas à nous contacter le plus rapidement possible à l’adresse [email protected] ou par téléphone : 04 92 47 24 34.
To cancel your order, please contact us at [email protected] or by phone: 04 92 47 24 34 as soon as possible on the day of your order so that we can cancel it.
We deliver abroad. Delivery costs may vary depending on the weight and the country of destination.
My Returns and Refunds
In order to make a return, several options are available to you:
You can send us an email at this address: [email protected]
You can use the contact form by clicking on the subject: return / exchange / sav
You have a period of 14 days from receipt of the package to return your products. The items you wish to return must be in their original packaging with their labels. Only new, unworn and undamaged products will be refunded to you via the payment method chosen for the order.
Our refund times are between 10 days and 2 weeks after processing your refund request. These times may vary depending on the routing of your package, the time of receipt, the verification of the condition of the products at our warehouse as well as the bank processing of the refund.
If the amount of one or more items that you have returned to us has not been credited to your bank account, please contact our accounts department on the email address: [email protected].
My account
Creating your account couldn’t be easier!
Click on the “My Account” space at the top right of the home page on your computer, or on your mobile, represented by a character.
Choose the “Create an Account” option.
Then, fill in the requested information (Name, First name, E-mail, Password, Gender, Date of birth) and validate.
Creating your account will then allow you to access your order history and personal information.
Creating an Adhera shoes account offers you many advantages! Among many others, you will be able to access your order history, as well as the items you have recently viewed.
If you do not remember your password, please click on “Forgot your password?” when logging into your account, then enter your email address. You will then receive an email within a few minutes allowing you to define your new password.
If you do not receive an email following this request, we invite you to check your spam and junk mail.
If you do not remember your password, please click on “Forgot your password?” when logging into your account, then enter your email address. You will then receive an email within a few minutes allowing you to define your new password.
If you do not receive an email following this request, we invite you to check your spam and junk mail.
You can subscribe to our “Adhera news” at the bottom left of our site: enter your email in the box provided. You will then be regularly informed of our sales, our news and will also be able to benefit from personalized offers.
