FAQ

Are you having a problem with your order, or do you have a more specific request? We are available by email at [email protected]. You can also reach us on our Instagram account @adherashoes, as well as on our Facebook account.

We reply between 9:00 a.m. and 5:00 p.m., Monday to Friday. We get back to you within a few hours of receiving your request.

Two delivery methods are available to you.

• Delivery directly to your home: the delivery charges are those shown at the time of payment for your order. Except in special cases, these are €10.
• Delivery to the pickup point of your choice, for €12. Delivery times are identical for both methods.
• Adhera Shoes offers free delivery on all orders shipped within France over €200.

• Once your order has been handed over to our carriers, you will receive an email as well as an SMS confirming shipment.
• You can also check the tracking directly from your Adhera Shoes account.

To do so, log in to your account (at the top right of your screen), then click on “My orders”. You simply need to select the order of your choice.

The delivery time is 3 to 5 working days for products in stock.

If you wish to modify your order, please contact our customer service as soon as possible at [email protected] or call us on +33 4 92 47 24 34.

If you wish to add new products, you will need to place a new order.

To change your delivery address before validating your purchase, several options are available to you:

• On your order confirmation page.
• In your customer account.

If the order has already been handed over to the warehouse, we will no longer be able to modify it. Please contact us as soon as possible at [email protected] or by phone on +33 4 92 47 24 34.

To cancel your order, please contact us at [email protected] or by phone on +33 4 92 47 24 34, as soon as possible on the day of your order so that we can cancel it.

We do deliver abroad. Delivery charges may vary depending on the weight and the country of destination.

To make a return, several options are available to you:

• Send us an email at [email protected]
• Use the contact form and select the subject “return / exchange / after-sales service”

You have 14 days from receipt of the parcel to return your products. The items must be packed in their original packaging, together with their labels. Only new, unworn and undamaged products will be refunded, via the payment method chosen for the order.

Our refund times are between 10 days and 2 weeks after your request has been processed. These times may vary depending on the routing of your parcel, the time of receipt, the inspection of the condition of the products at our warehouse, as well as the bank processing of the refund.

If the amount of one or more items you have returned to us has not been credited to your bank account, please contact our accounting department at [email protected].

1. Click on the “My account” area at the top right of the home page, on desktop as well as on mobile (icon showing a person).
2. Choose the “Create an account” option.
3. Fill in the requested information (last name, first name, email, password, gender, date of birth) and confirm.

Creating your account will then give you access to your order history and your personal information.

Creating an Adhera Shoes account offers you many advantages: access to your order history, as well as to the items you have recently viewed.

If you do not remember your password, click on “Forgot your password?” when logging in to your account, then enter your email address. You will receive an email within a few minutes allowing you to set a new password.

If you do not receive an email following this request, please check your spam and junk mail folders.

If you do not remember your password, click on “Forgot your password?” when logging in to your account, then enter your email address. You will receive an email within a few minutes allowing you to set a new password.

If you do not receive an email following this request, please check your spam and junk mail folders.

You can subscribe to our “Adhera News” at the bottom left of our site: enter your email in the box provided. You will then be regularly informed of our sales and news, and will also benefit from personalised offers.